89db apps FAQ — VIP, Withdrawal and Support

To request a cooling-off period at 89db apps, contact us directly via live chat or email. Your account can be temporarily suspended for a set duration (such as 24 hours, 7 days or 1 month). During this break you will not be able to log in or place bets. It is a good idea to read the responsible gaming guidelines before you play.

Self-exclusion is a long-term account suspension option. If you feel you are losing control of your gambling, contact the 89db apps support team by email or live chat. Once your request is processed, your account will be fully deactivated for the specified period and cannot be reactivated during that time. This feature exists to protect the player.

There are warning signs that, if recognised early, make it easier to seek help in time: betting beyond your budget, chasing losses by placing larger bets to recover money, spending long hours playing while neglecting family or work, and being unable to stop — these are all signs of a problem. 89db apps takes responsible gaming seriously and has support available when needed.

The minimum deposit at 89db apps is ৳300 for any payment method. This applies to bKash, Nagad, Rocket, Upay and bank transfer alike. You can add this amount to your account balance and start playing slot games right away. Setting a budget before you play is a good habit.

Yes, all casino and betting activity at 89db apps is for players aged 21 and above only. Protecting minors from gambling is part of our responsibility. Age verification may be required during account verification, and accounts belonging to users under 21 will be closed. Avoid sharing your account with anyone else.

89db apps 24/7 live chat and email support is always available. You can also talk to a family member or a trusted friend, and if needed, contact a mental health support organisation in Bangladesh. You will find detailed guidance on the responsible gaming page of the site. Your own safety comes first.

No. At 89db apps, withdrawals can only be made to a wallet or bank account registered in your own name. Whether you use bKash, Nagad, Rocket or Upay, the account must be in your name and must match the details on your 89db apps account. Sending funds to another person's wallet is not permitted for security reasons.

The minimum withdrawal at 89db apps is ৳1,000. This applies equally to all methods — bKash, Nagad, Rocket, Upay and bank transfer. A withdrawal request will not be accepted if the account balance is below ৳1,000. Check that your balance is sufficient first, then submit your request from the withdrawal page.

A successful withdrawal request at 89db apps is typically processed within 10 to 45 minutes. This timeframe applies to all mobile wallets — bKash, Nagad, Rocket and Upay. The same applies to bank transfers. If a request takes longer than this, contact live chat.

89db apps payment processing runs 24 hours a day, 7 days a week. Whether it is night or Friday–Saturday, the standard withdrawal time of 10–45 minutes still applies. However, a brief delay may occur if there is a technical issue with a specific payment method. In that case, the support team can advise you straight away.

Yes, but only after meeting the wagering requirement. The 89db apps welcome bonus is a 100% match on your first deposit up to ৳5,000, and the bonus amount must be wagered 20 times before withdrawal. For example: if you deposit ৳1,000 and receive a ৳1,000 bonus, you must complete ৳1,000 × 20 = ৳20,000 in wagering. Once the wagering is done, your winnings can be withdrawn directly.

To withdraw by bank transfer you need to provide your account number, bank name, branch name and routing number. Transfers are supported to major Bangladeshi banks including Dutch-Bangla, BRAC and Islami Bank. Important: the bank account must be in your own name and the details must match your 89db apps account.

Yes, the 89db apps support team serves customers in both Bengali and English. Bangladeshi users can ask questions in Bengali and receive answers in Bengali. For any issue relating to deposits, withdrawals, bonuses or your account, feel free to reach out in your own language.

89db apps support runs 7 days a week, 24 hours a day. Whether it is 3 AM or 5 in the morning, you can contact us via live chat or email and receive a prompt response. Live chat gives the fastest reply; email may take a little longer. For urgent matters at night, choose live chat.

To get a faster resolution, have these details to hand: your registered username or email, a description of the issue, the date and amount of the transaction if it is a payment problem, and any screenshots you can send via chat. The more information you provide, the faster the 89db apps support team can resolve the issue.

89db apps offers two support channels. First, live chat — click the chat icon on any page of the site for an instant connection; this is the fastest option. Second, email — suitable for detailed matters or when you need to send documents. Both channels support Bengali and English.

First, use the "Forgot your password?" option on the 89db apps login page — a recovery link will be sent to your registered email. If you cannot remember your email either, or if your account is locked, contact us via live chat or email. After verifying your identity, the 89db apps support team will help you recover your account.

89db apps has five VIP tiers: Bronze, Silver, Gold, Platinum and the top tier Diamond. Each tier has a different weekly cashback rate: up to 0.2% for Bronze, 0.3% for Silver, 0.5% for Gold, 0.6% for Platinum and 0.8% for Diamond. Visit the 89db apps VIP page for full details on the program.

VIP tiers at 89db apps advance based on regular, active play — the more you play, the faster you progress to the next tier. Starting from Bronze, you can work your way up through Silver, Gold, Platinum and all the way to Diamond. Casino games, sports betting and live table games all count toward tier progression.

Cashback is calculated on your total net loss for the week — that is, your total losses minus your total winnings, with your tier's cashback rate applied to the result. For example: a Gold tier member with a net weekly loss of ৳20,000 would receive ৳20,000 × 0.5% = ৳100 cashback. This amount is credited directly to your account.

89db apps weekly cashback is credited to your account at the end of each weekly calculation cycle. The cashback amount is determined by applying your VIP tier rate to your total net loss for the week. Once credited, it will appear in your balance and can be used to continue playing.

The Diamond tier is the highest level in the 89db apps VIP program. Members at this tier receive the top weekly cashback rate of 0.8%. Diamond members also receive priority customer support and are considered for exclusive offers and rewards. Benefits increase at every tier on the way to the top.

VIP cashback can be used normally once it is credited to your account balance. A minimum balance of ৳1,000 is required at the time of withdrawal. Read the terms and conditions page for full details on cashback. Contact the support team for specific questions.