89db apps Privacy Policy

89db apps ("we", "our", or "the platform") treats the privacy of its users as a top priority. This Privacy Policy ("Policy") describes what information we collect, how we use it, and the steps we take to keep it secure.

This Policy applies to the https://89dbapps.cam website, the 89db apps mobile application, and all of our digital services. By using our website or creating an account, you are considered to have accepted the terms of this Policy.

To learn about the overall terms of using our services, please read the Terms and Conditions page, which sets out all rules relating to account use, bonuses, and payments in detail.

In this Policy, "personal information" means any information that can identify you, directly or indirectly — such as your name, mobile number, email address, device identity, and financial transaction details.

2.1 Registration and Account Information

When you create an account on 89db apps, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport details (for identity verification)
• Residential address

2.2 Transaction and Financial Information

When you make deposits and withdrawals, we collect payment method details. Transactions on 89db apps can be made via bKash, Nagad, Rocket, Upay, and bank transfer. The amount, time, and status of each transaction are stored in our system.

2.3 Usage Information

When you use our platform, certain technical information is collected automatically:

• IP address and device type
• Operating system and browser version
• Page view history and session duration
• Game play history and betting details
• Login time and logout time

2.4 Communication Information

When you contact support via live chat or email, the details of that conversation are stored so that we can provide better assistance in the future.

89db apps uses collected information only for the purposes listed below. No information is sold or distributed for unauthorised commercial purposes.

• Account management: Completing registration, login, and identity verification.
• Transaction processing: Completing deposits and withdrawals securely.
• Customer service: Helping resolve your issues quickly.
• Security: Preventing fraud, money laundering, and other illegal activity.
• Service improvement: Research to make the user experience easier and more effective.
• Notifications: Sending important messages related to your account.
• Legal obligations: Providing required information to authorities in compliance with applicable law.

We will never use your information to carry out any marketing activity that you have not explicitly agreed to.

4.1 What Are Cookies?

Cookies are small text files stored in your browser or on your device. They help us remember your preferences and keep your session active.

4.2 Cookies We Use

• Essential cookies: Required for login sessions and security.
• Functional cookies: Remember your language preference and other settings.
• Analytics cookies: Used to understand how the site is used — these do not collect personally identifiable information.

4.3 Cookie Control

You can accept or reject cookies from your browser settings. However, please note that disabling essential cookies may prevent some core features of the platform from working properly.

89db apps does not sell your personal information to any third party. However, information may be shared in certain specific situations in order to provide services:

5.1 Payment Processors

Only the information needed to complete transactions is shared with payment processors such as bKash, Nagad, Rocket, and Upay. These organisations are governed by their own privacy policies.

5.2 Game Software Providers

Limited technical information is shared with our technology partners, including Pragmatic Play, PG Soft, JILI, and Evolution, for the purpose of operating games. They use this information solely to provide game-related services.

5.3 Legal Requirements

In the case of a court order, a lawful request from a government authority, or a legal obligation, we may be required to provide relevant information.

5.4 Business Transfers

If 89db apps undergoes a merger, acquisition, or asset sale, user information may be transferred to the new owner — but will remain protected under this Policy.

Your information is retained only for as long as is necessary to fulfil the relevant purpose or as required by legal obligations.

• Account information: For as long as the account is active and for a specified legal period after it is closed.
• Financial transaction records: For the period required under financial regulations.
• Communication and support records: For a limited period after the issue is resolved.
• Analytics data: Generally no more than 12 months.

If you request account closure, we will complete the process as quickly as possible; however, information that must be retained by law will remain in our system for the specified period.

You have certain fundamental rights over your own information, which 89db apps respects and upholds:

7.1 Right to Access

You may request a copy of the information we hold about you at any time.

7.2 Right to Correction

If any information stored about you is incorrect or incomplete, you may request that it be corrected.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, due to ongoing legal or financial obligations, it may not be possible to delete some information immediately.

7.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes, and we will stop doing so immediately.

To exercise any of the above rights, please contact our support team. Our Frequently Asked Questions (FAQ) section has answers to more general questions about your account and data.

89db apps follows industry-standard technology and processes to keep your information secure:

• SSL encryption: All data transmissions are encrypted using SSL technology.
• Password protection: Your password is never stored in plain form — only an encrypted hash is kept.
• Access control: Only authorised staff can access your information.
• Security audits: Regular security tests and vulnerability assessments are carried out.
• Two-factor verification (OTP): OTP verification is required for suspicious logins or large transactions.
• Secure payments: All financial transactions are completed through secure channels.

No method on the internet is 100% secure. However, we are committed to protecting your information using the best available technology and processes at all times. If a security breach occurs, we will notify affected users as quickly as possible.

All services on 89db apps are strictly for users aged 21 and above. We do not knowingly collect or store information from any person under the age of 21.

Age verification is mandatory at registration. If we learn that a minor has created an account by providing false information, that account and all related data will be deleted immediately.

For more details on responsible gaming and our position on protecting minors, please visit our Responsible Gaming page.

89db apps reserves the right to change this Privacy Policy at any time. This Policy may be updated due to service improvements, new legal requirements, or technical changes.

For any significant changes, we will send a notification to your registered email address and announce it clearly on the website. Continued use of the platform after a change takes effect will be considered acceptance of the updated Policy.

The date of the most recent update will always be shown at the top of this page. An archive of previous versions is kept by us and will be provided upon request.

If you have any questions about this Privacy Policy, any requests regarding your information, or any complaints, please contact the 89db apps support team directly.

• Live chat: Available 24/7 in Bengali and English via live chat directly on the website.
• Email: [email protected]

We generally respond to all information-related requests as quickly as possible. To learn more about us, please visit our About Us page.